Back to Work
Case Study

LetAide

AI-driven landlord assistant that automates 80% of property management tasks

Product Design & DevelopmentMVP DevelopmentPropTech
Landlord Dashboard

Landlord Dashboard

Centralized view of all properties, tenants, and maintenance requests

WhatsApp Integration

WhatsApp Integration

Seamless tenant communication through familiar messaging platform

Problem

The Challenge

Managing multiple HMO properties became increasingly time-consuming for landlords. Tenant communication, rent reminders, maintenance requests, and onboarding were all handled manually through WhatsApp or calls — leading to delays, repeated questions, inconsistent tracking, and an inability to scale beyond a few properties.

Key Pain Points

  • Manual communication across multiple channels

  • Repeated tenant questions and inconsistent responses

  • No centralized tracking system for maintenance or payments

  • Unable to scale beyond 4 properties without hiring staff

Landlords needed a streamlined, automated system to reduce daily operational load and improve tenant experience.

Solution

The Approach

I designed LetAide, an AI-driven landlord assistant that automates 80% of property management tasks. This solution transforms manual property management into an automated, scalable workflow.

LetAide Workflow

WhatsApp-first tenant communication

Requests, reminders, updates

Automated rent follow-ups

Payment tracking & reminders

AI-powered maintenance triage

Smart issue categorization

Tenant onboarding flow

Document collection & verification

Central dashboard

Monitor issues and statuses

How It Works

1

Tenant sends request via WhatsApp

Natural language processing understands intent

2

AI categorizes and routes request

Urgent issues flagged, routine tasks automated

3

Landlord reviews dashboard

Clear visibility of all properties in one place

Dashboard Preview
Impact

Results & Outcomes

LetAide delivered measurable improvements in efficiency, scalability, and tenant satisfaction

60-70%

Reduced daily communication workload

10+

Properties managed without extra staff

80%

Of tasks automated

100%

Faster tenant response times

Key Achievements

Faster tenant response times and increased satisfaction

Clear visibility of ongoing issues, payments, and requests

Enabled scalability from 4 to 10+ properties

Solid MVP foundation for future automation features

Next Steps

Building on this foundation to add automated inspections, lease renewals, and compliance tracking

Interested in learning more about this project?